( 4 reviews )
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Posted: 11-01-2006
I got a defective unit, so I called Uniden customer service. I've never been treated more rudely by customer "service" in my life. They refused to help me without my home phone number (I don't give it out- that's why it's called "unlisted") and they bascially told me it was *my* fault that the phone wouldn't even power on. (even though I'd charged it for 24 hours). Then I called the seller- what a different experience. WestCoastMall.net was professional and courteous. They quickly provided and RMA, and exchanged the unit. Unfortunately the new unit was also defective. When I called for the second RMA, they told me they'd had a very high number of these units coming back as defective. No surprise- if Uniden's QA department is run by the same folks as their Customer Service, I'm not shocked in the least. I was really disappointed, because on paper this looks like a great product- it has all the features I wanted: small enough to wear on my belt (with a headset), but also has caller ID and speakerphone. Too bad they can't actually deliver a working product. Short version: Stay away from Uniden.
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( 1 of 1 found this review helpful ) Posted: 07-09-2006
I bought this system when it first came out and never have I spent more on a phone. I bought the DMX778 plus 2 of the satellite units. The caller ID has NEVER worked, and customer service NEVER helped. They were very adept at giving me the run-around though. The quality is so poor that whomever I am speaking with gets static. No matter how I adjust the sound, I can never hear very well either. This 2.4 GHz unit often says I have no service due to being out of range RIGHT NEAR THE BASE UNIT. The outgoing greeting on the answering system sounds fine, but all incoming messages are INAUDIBLE. I have had many Unidens and always loved them. I'll try to dig up my 900 MHz as it always worked better than this expensive system (still, these many years later). These are really pieces of poo-poo.
