( 8 reviews )
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Posted: 03-24-2009
Samsung SyncMaster 940T 19-inch LCD Monitor - BlackI received the product last week. Three days after i ordered. As the product is an plug and play unit, Ijust plugged in the cable and power cord and the monitor pretty much did everything else. A5 year old could set it up. Thanks for the great bargain! Bob L in Vermont
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Posted: 12-18-2008
Dealing with Samsung Support is a NIGHTMARE! We have a number of 940T monitors that have failed under warranty (either died or developed lines in the display). Returning them to Samsung has been difficult since no one answered their phone and no one returned our voice messages to report our problems. Here is the most recent experience: when we finally were able to connect, we were eventually sent a replacement monitor that died within 8 hours. After that, we had to drive to the UPS store to exchange the dead one for a replacement monitor that turned out to be the wrong model (widescreen). Now I'm told that a replacement 940T is no longer available. The issue has been escalated to Executive Customer Relations, but I'm still feeling ignored, despite assurances from someone who says they will "own" this issue. We were told to send in our bill of sale and a refund would be issued. After doing that and waiting a week, I followed up and found no action had been taken. I have to call them back again to try to get some movement. I think their policy is that if you make it so difficult for a customer to receive warranty coverage, they will give up and throw the defective product away. Please consider this when looking at Samsung Monitors and their bogus three year warranty.
