( 11 reviews )
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Posted: Apr 13 2009
I like the fact that this headset has a dialing pad. The volume is not loud enough, I use this phone for work where I am conferenced in(3 way) and I sometimes have difficulty hearing the 3rd person and I cannot increase the volume. I have not figured out how to use the 3 earpieces accessories and there is no instruction for it. Could Have done better.
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Posted: Oct 8 2008
Plantronics T20: 90% PERFECT, 10% DEADLY This would be the perfect headset phone if not for a few deadly missteps that led me to return mine. Perfect: --Quality build (solid), the right size, the right features (buttons for mute, hold, redial, conference, and flash, plus volume and tone controls). And the mute has a red indicator so you don't forget (although I'd prefer an indicator that flashed like on the Polycom conference phones). --Also, high quality sound in the headset - I could hear the other party perfectly, with only a faint background hiss. Deadly, starting with the most serious: --The people I talked with said that I sounded distant. It appears that the microphone doesn't come forward far enough to pick up my voice well. --The headset cord is not shielded and picks up noise from the computer. In particular, I had to be careful to route the cord so that it avoided the keyboard or it picked up a loud tone both parties hear. --The headset cord is very thin and I worried that a minor mistake (such as catching it in a closing a desk drawer) would seriously damage it. --There is no headset for the T20 that covers both ears (binaural). I called them to verify this. (Although the headset jack in the base is physically compatible with the binaural headset from my M12, the headset from the M12 does not work with the T20.) Actually, it sounds like they could make this the perfect phone for me just by making a quality binaural headset. But until then... PS - There was always a low hiss in the headset. In looking into noise-canceling technology, I learned that these systems typically introduce a hiss of their own. In a noisy environment, you don't notice the hiss because the noise the technology takes out is much greater than the hiss it adds. But in a quiet environment like mine, there is no benefit to the noise-canceling feature and you hear the hiss. I can't guarantee that this was the source of the hiss I heard, but it seems likely. (There is no way to disable the noise-canceling circuitry.) I don't think the listing mentions the noise-canceling feature of this phone, but it's on the box.
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Posted: Sep 2 2008
It worked really well for me. Eliminated background noise like the box says. However, after about 2 months of use I realized that I was no longer able to dial out. I am not really upset because I don't need it anymore. I just wish it would've stopped working within 30 days of my purchase.
