( 1 reviews )
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( 4 of 5 found this review helpful ) Posted: Jun 22 2007
I am sure this is a fine product deserving a high rating but more info is needed before one purchases this phone. The lack of info at this site gets it a 3 rating. I came out on Amazon to order a phone to use in my home office. I was looking at Panasonic phones and the KX-T7731B appeared to be perfect. It has all the features anyone would want and the price was reasonable. Even though I found the description on Amazon, the site told me that my order would come through ANTOnline.(Today when I came out to write this it says that Amazon sells the phone.) I read the description and I purchased the phone. When I received the phone I discovered that it is NOT a stand alone phone but one that needs to be part of a PBX system. Nowhere on the site under description or technical details does it say that. So I was forced to try to return it to ANTOnline. Their procedure is to send an e-mail and get permission to return it. You are to receive some type of Reference number before you can return it and they make you fill out a questionaire with vaque questions about the conditions of the packaging. If you answer any question wrong based on the condition the returned item is in when received from you they will assume you are lying and not give you a credit at all. It is unclear if you would get the merchendise back. They are trying to ascertain if they will be able to resale the phones or not. If you send it back in peek condition they still will deduct a 15% restocking charge. On the ANTOnline site their description of the phone does mention that it is not a stand alone. Amazons site does not. The point is, check multiple sites not only for price comparisons but also for technical details so that you can be sure of what you're getting. I am still waiting for the reference number so that I can send it back. That number will come via e-mail. Update 9/18/07 - I was able to get my refund for this Phone minus the restocking fee.
