( 3 reviews )
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Posted: 04-25-2008
The black toner started showing low warnings at about 2500 pages and at 2800 the toner ran out - the capacity is supposed to be 4000 pages. I had similar issues with the colour toner as well. Life expectancy for colour toner is roughly 50%. This is ridiculous. On top of this the photoconductors life is also tending towards under 50%. Basically this means that this printer will cost twice as much as you expect in real life. I contacted Lexmark and they swapped out the circuit board that controls the toners. They replaced the colour toner. I am still in discussions with them to send me a new black. They refused to send me replacement photoconductors - they stated that the life should go on for the full 20,000 pages - just that the life goes down a lot faster early on. I am not convinced - after just 2800 pages the remaining life is down to 14400 pages instead of 17200. I hope they are right though. I bought this printer because of all the environmental features. But theis experience has taught me to stick to what works.... HP, maybe Samsung next time.
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( 1 of 1 found this review helpful ) Posted: 03-14-2008
I purchased this printer for my office and have not been happy with it. It is simple to set up, comes at a great price, but unfortunately something is up with the red toner alignment. I've done a couple of calibrations, remove the toner and shake trick, etc. and still I have inconsistent application of toner in the red areas. I cannot recommend this printer.
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Posted: 11-17-2007
I owned this printer for a few weeks. I was printing brochure pages on glossy paper and the printer turned all of the white areas grey. I tried al of their customer service suggestions none of which helped. Finally, after sending print samples to Lexmark they admitted it was a known problem with the printer however only certain people noticed the "graying". They also stated that a different printer would be no better because they all of the C532DN printers had the effect and that some customers simply did not notice it. They did graciously offer to refund me my full purchase price. However it has been 6 months and I have yet to receive the refund although they have had my printer for several months and I have spent hours waiting on hold... Stay away!!!! Get anything but this printer. Based on Lexmark's customer service I suggest you stay away from Lexmark all together.
