( 17 reviews )
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Posted: 07-31-2009
I'd like to change this rating to four stars but Amazon won't let me. I originally gave it three stars because I didn't understand how to use the padded insert properly. A friend also has the Brenthaven Pro 15-17 bag and he pointed out that there is an extra foam insert in the bottom of the padded compartment. It should be placed over your computer after it's placed in the sleeve. This means that this bag has just as good if not better protection than the previous model when it's used properly. It's important to read Karl Lehenbauer's comments. Like me, he didn't know about placing the extra foam insert above his computer before zipping the bag closed. It's too bad Brenthaven doesn't provide this information with the bag or on their web site. The previous version of this bag deserved five stars. It was a more versatile and easier to use bag. It had more and better placed pockets, plus the padded insert was easily removable and easier to use. The previous bag was also roomier. The previous bag was custom designed for the Apple Ti Powerbook. The pockets were sized to fit a spare battery or two and the power supply. The padded insert was a snug fit for the Powerbook. In spite of Brenthaven's claims on their website, this bag seems to be a generic design marketed to Apple owners. Regarding Brenthaven's service and guarantee... The following comments refer to experience with the previous model of this bag. On my bag one of the plastic clips to hold the free end of the shoulder strap in place broke. Brenthaven sent me a new one, no questions. My friend and I both load our bags up. Once mine weighed around 25 pounds fully loaded! My friend stuffs as many books in his as will fit. It often bulges from all the stuff he has in it. Because he tends to overload his bag, some stitching around a zipper pulled out on his bag, he sent it back and Brenthaven repaired it. Later he had the same problem again. Brenthaven said it wasn't repairable and sent him a new bag. Since the one he had was discontinued, they sent the closest equivalent, this bag. I'm not as happy with this bag as my previous one, but you can't complain about their service. They stand behind their product. I've deleted my previous comments that explained my three star rating since they're no longer relevant.
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Posted: 07-31-2009
I'd like to change this rating to four stars but Amazon won't let me. I originally gave it three stars because I didn't understand how to use the padded insert properly. A friend also has the Brenthaven Pro 15-17 bag and he pointed out that there is an extra foam insert in the bottom of the padded compartment. It should be placed over your computer after it's placed in the sleeve. This means that this bag has just as good if not better protection than the previous model when it's used properly. It's important to read Karl Lehenbauer's comments. Like me, he didn't know about placing the extra foam insert above his computer before zipping the bag closed. It's too bad Brenthaven doesn't provide this information with the bag or on their web site. The previous version of this bag deserved five stars. It was a more versatile and easier to use bag. It had more and better placed pockets, plus the padded insert was easily removable and easier to use. The previous bag was also roomier. The previous bag was custom designed for the Apple Ti Powerbook. The pockets were sized to fit a spare battery or two and the power supply. The padded insert was a snug fit for the Powerbook. In spite of Brenthaven's claims on their website, this bag seems to be a generic design marketed to Apple owners. Regarding Brenthaven's service and guarantee... The following comments refer to experience with the previous model of this bag. On my bag one of the plastic clips to hold the free end of the shoulder strap in place broke. Brenthaven sent me a new one, no questions. My friend and I both load our bags up. Once mine weighed around 25 pounds fully loaded! My friend stuffs as many books in his as will fit. It often bulges from all the stuff he has in it. Because he tends to overload his bag, some stitching around a zipper pulled out on his bag, he sent it back and Brenthaven repaired it. Later he had the same problem again. Brenthaven said it wasn't repairable and sent him a new bag. Since the one he had was discontinued, they sent the closest equivalent, this bag. I'm not as happy with this bag as my previous one, but you can't complain about their service. They stand behind their product. I've deleted my previous comments that explained my three star rating since they're no longer relevant. UPDATE: I've returned this bag to Amazon as I just bought the previous model from an online auction site. I really don't think this bag is as good as the previous model.
