( 13 reviews )
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Posted: 01-23-2009
Beware! Despite the high cost of Archos PMPs, there is virtually no technical and after-sales support in the United States. Calls to the Archos US service center, which they claim is always open, go unanswered for hours and hours. This callous behavior and contempt for customers is begging for a class action lawsuit from Archos US customers. How can they honor their warranty if they cannot be contacted? Getting an RMA (Return Merchandise Authorization) number from their US offices located in Colorado is a nightmare. I got one email from them to provide additional information; I did and they never responded. Their RMA site is buggy and would not give accurate information. Their players are good, but pray that you don't have an after sale issue - then you are on your own.
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Posted: 03-25-2008
The first one that I received did not work out of the box. It would not even accept a firmware upgrade. The second unit required 3 phone calls to technical support and 2 hours to get it to accept a firmware upgrade. After it would finally accept new music, there was a staticky hiss so loud that it drowned out the music on low volumes. The third unit accepted the firmware upgrade immediately so I was hopeful. It also had the hiss that was so loud I couldn't listen to music on it. I'm giving up and will now try another brand.
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Posted: 01-12-2008
Purchased this item as a storage solution for digital photos. The item is easy to use, allows easy acces to all photos, and provides a large viewing area for the photos. It is large enough to view the pictures without a magnifying glass, yet small enough for a woman to carry in her purse. It raises the term "Brag Book" to the electronic age.
