( 1 reviews )
-
( 1 of 6 found this review helpful ) Posted: Apr 6 2005
I ordered the Cisco Aironet 1231 the other day, and after it arrived, set it up, and...couldn't get a wireless signal. I called customer support and was told I would be called back by a technician (which obviously the first person was not) within an hour. We waited...and got online to try to figure things out. Turns out that in VERY small print on an obscure documentation page of the 1231 it says at the very bottom that two external antennae are needed for the 2.4 GH wireless (802.11b/g) to work. I was even more disappointed to find out that the required antennae were available online for only $16 a piece, which makes Cisco look really cheap for not including such a small but vital item with a $500 router. Although it took an astonishing twelve hours for customer support to get back to me, since I registered my complaint with them they have been very helpful. I really hope that they improve their web site-it really is not that helpful since you have to weed through pages of documentation before you can even begin to find information you need. I still haven't used this router since I'm waiting for the required antennae I had to order somewhere else. Cisco routers are supposed to be good, but as a warning to you, the potential customer, be aware that 1) you need to purchase external antennae with this product; 2) my initial experience with customer service was pretty disappointing.
