( 6 reviews )
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Posted: Jul 16 2008
Similar to other negitive comments, this phone has many glitches. We use it for a small business and have recieved many complaints from clients and have found the system cumbersome and user-UNfriendly. Too many features that nobody would use and not enough efficiency in the ones everybody will. We're returning the system and getting a new one.
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Posted: Mar 7 2008
I decided to buy this RCA 25450re3- visys high power 900 mhz phone system. Its very expensive. 500 bucks gets you a base phone with auto attendant and voicemail, and one handset. extra handsets are 160 bucks, but you can find them a tad cheaper. i gave up on waiting for a DECT 2 line system, and from what i read, the range on this unit promised to blow dect away. I also gave up on one system doing everything i want it to. this one does most. heres what i can tell you about it. they advertise 2000' range thats thousand. the reviews i read said this was mostly true. i can tell you that this is hands down the longest range and highest in/out audio quality phone i have ever owned. You will easily get just about any size city block range out of this phone. i drove home from the store, and i kept trying to connect. I was IN my truck, and it connected, i'm guessing probably 500 yards+ down the street. i pulled over and checked my voice mail from there. crystal clear. that brings me up to what i hate about this phone. I am a one man office, and i will never use the auto attendent. great to impress people, i dont need it. i also dont need voicemail. i run a commercial subcontracting company, and i am the only person in the office, which is in my largish two story home. i wanted a two line phone that i can use for biz and also a quality intercom expandable cordless system ( up to 16 handsets). There are no answering machine function keys on the base unit, ie play, delete. thats what i really need. at the moment, i have to press a total of 9 keys to listen to a message on my new 500 dollar answering machine :-). you have to press voicemail key, then enter a two digit extension (even though i am keying in these numbers on the base unit, i have to type its extension number, then a 4 digit password, anyway, its softkeys in the menu system and another 6 digits you have to enter just to hear a message. this phone is TOTAL overkill for my small office, and i emailed rca to find out if i can defeat having to enter the two digit extension and the 4 digit password. i seriously doubt this is possible without a firmware or eprom upgrade. ps rca emailed me back, please CALL them to find out i cant defeat the 9 key thing. arrrgh.. if i cant, i will certainly wear off the silkscreen numbers on the keypad eventually. also, i cannot screen calls with this system, or if i can, havent figured it out yet. i actually thing this might reduce interuptions, and might be a good change of habit for me. i can probably live with that. i havent decided if i can live with the 9-key thing to hear messages, but i am getting used to it. this is an AWESOME looking phone, and its build quality is much better than say uniden, probably on par with panasonic, although i think the panasonic cordless units are more rugged. the rca cordless is shiny plastic, and very modern looking, but i will scratch it up in no time, on a panasonic cordless it would be less obvious thats all. the base unit is gorgeous, and a huge selling feature for this whole series for me is the 16 dedicated speed dial keys, which double as 16 dedicated intercom keys. so far i havent been able to use the intercom keys in conjuction with the 9 key press thing (to reduce the keypress count) to check voicemail, but i havent given up. The audio quality and the cordless range on this system is probably unbeatable, even by DECT. if you need auto attendant, voicemail, great sound, great looks, and unbelievable range, this is the phone system for you. I have also considered buying ANOTHER rca phone, with a standard answering machine, if the 9-key entry gets to me too much. i would keep this expensive system for my home/biz intercom and stellar cordless system, and just use the 100 dollar RCA 25205RE1 visys 2-line answering machine to play and delete messages. the drawback of that is that i have to have another phone sitting somewhere, and i wont be able to remotely in the building check voicemail from a cordless handset, something do a lot while at the pool, or in the garage. I'm guessing i keep this system as is, cause pressing 9 keys to hear messages still beats having to climb up stairs to press one button. my uniden cordless which was CRAP, buttons quit working, sound was horrible, and range too, could do this in two key presses. also you can only set hand sets to automatically sieze line 1 first, or then 2 if one is busy, OR you can set manual where you press talk, then press line1 or line 2 to get a dialtone, using the number keys #1, or #2. i'd rather have a dedicated line one, line 2 button, but this isnt that big a deal. Also, you can transfer a call initiated from the base unit to a cordless unit, but you have to press the transfer softkey on the base, and enter the two digit cordless, extension, the cordless in your other hand rings, you answer it, and your'e cordless. this will amount to pressing Xfer, and then 1, or two total keys when i program the speed dials for the extensions. The old siemens gigasets 2.4 phone systems had a barge in function so you could just pick up a cordless and go, but everything except base units were junk. There you have it. there is no holy grail, this is about as close as i could get. for somebody who needs a good impressive voicemail/mailbox system, this is probably the deal. its too much phone for me, and because it is, simple functions are sometimes a lot of work, so i'm still deciding whether to keep it for good. if you get this system with some dents on the cordless units, its the one i returned, cause i got tired of pressing 9 keys to hear my messages... ;-)
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( 1 of 1 found this review helpful ) Posted: Jan 23 2008
I was not sure about this after reading the 1st few Reviews. I needed more than 8 extensions so the Panasonic was out of the Question. This Phone is Excellent for a Small Business. As far as the All Phones Ring complaint, that is actually a Feature to me. Additionally, when the Auto Attendant is on they do not ring. With the Auto Attendant you can record your OGM (Outgoing Message). Ours says "You've reached INTEC... Press 00 for the Operator, 01 for Jeff, 02 for Scott, etc... People complained about not knowing that the operator was 00 and 0. This can be solved with the Outgoing Message and you can also Record 30 seconds of On Hold Message. In your On Hold Message you can state that 00 will return you to the Operator. The Phone Clarity is Good. We have had no Range Problems. I would not call it Crystal Clear, but there is no Static or cutting in and out. The Speaker on the Handsets work well. The Voice Mail is Very Nice Feature, considering we had no Voice Mail at all before this system. You can also Transfer Voice Mail messages to other extensions which is quite nice. The Voice Mail for Each Incoming Line can be set for How Many Rings before going to the Main Voice mail. However, one problem with the Voice Mail for each extension I have is when you Transfer to someones extension it Rings 6 Times before going to Voice Mail for that extension and it is Not Configurable... Due to this I found out how impatient people are. Everyone would call back and tell me their Voice Mail was not working... I called back on my cell after writing down their message and the Voice Mail works fine. So apparently people are too impatient to wait 6 rings, so now we tell people it will go to their voice mail after 6 rings before we transfer them. After considering the Price to Wire all the Jacks and/or get a Full System this was the most economical solution and we got more than I was expecting for the Price.
