( 20 reviews )
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Posted: 06-29-2009
I purchased my Lace 2Big Network (1Tb version, 500Gb in RAID 1) in October 2008. The unit is now on it's last legs. It was working fine for the first 3 months then one of the hard drives failed (Drive 0, it was a Seagate). Contacted Lacie and was told that I had to ship the ENTIRE unit back for repair. I thought that was odd since only one drive failed. I didn't want complete strangers looking at 98.6Gb of my personal data so I bought a spare 500Gb Lacie drive (Hitachi Deskstar, funny that it wasn't a Seagate) and was up and running again. (obviously that was the issue, hardly in need of shipping the entire unit back). BTW, when one drive is completely dead, the entire device is unusable. You better have either an external SATA data cable to pull your data off, or you need a spare Lacie drive bay lying around and hope it will work. Then you can pull off your data and format / ship the unit back. Ridiculous! With the new 500Gb Lacie drive installed (which I bought at my own expense) the unit worked fine for about 2 months. Then the front LED stopped displaying anything. The whole 2Big unit was still functioning at the time. Then the fan died a week later. Once again I was informed that if I wanted Lacie to honor their "Limited" warranty I would have to send the entire unit including the original drives in for RMA. When the unit dies I can't access the data so I am TRUSTING that Lacie's employees won't steal any of my 98.6 Gb of songs, photos, documents, Quicken files, etc... Are you kidding! Do they want the keys to my house also? The Lacie 2Big was great when it worked. The web configuration was easy to use and it worked (when it did) well with the 3 Macs I have. AFP worked great (2 Intel iMacs, and a Intel Mac Mini all running OS X 10.5.7). But its not reliable at all. Lacie has terrible support page on their website. For a company that prides it self on Mac centered / designed products, there is more PC info for troubleshooting. Their return policy for defective parts is really bad. I don't feel comfortable sending them my data. I can not recommend this product. I would say for almost the same money buy a Netgear ReadyNAS Duo. As for my Lacie 2Big Network unit, I will be removing the SATA drives (voiding the useless "Limited" warranty) reformatting them for use in a new Netgear ReadyNAS Duo, and smashing the unit with a sledge hammer. It's a really nice looking $300+ paper weight.
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Posted: 06-04-2009
I have had this product for exactly one year, today being the 1 yr mark. This device has now failed twice in one year and I am about to go through the warranty nightmare again. Customer service is horrific and could care less about the folks who get stuck with their gear. When I pressed a customer service rep on why it would be difficult for me to send in the whole unit for repair since its my sole point of mass storage for important data (I have no other storage device to hold everything), i was offered this piece of advice: "...make sure that important data has duplication on more than one completely separate device" In other words, completely apathetic to my situation and plainly stating that you should not count on our dual drive device to offer you data security.
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Posted: 04-30-2009
I read various reviews of this drive before buying and have found that in general they were accurate. The drive has performed well, is reasonably quick, installed on my home network without issue. The "but" - well it is a little noisy as the fans seem to run virtually continuously. Overall - happy with the purchase.
